Types of personal information we collect
We currently collect and process the following information:
- Personal customer identifiers; first name, surname, email addresses, postal addresses, telephone numbers
- Employee data; first name, surname, email addresses, postal addresses, telephone numbers, next of kin, bank account details, NI number, DOB, financial information (wage, taxes, pension etc), criminal conviction and offences data, photos, qualifications and training certificates
- Business customer identifiers; first name, surname, email addresses, postal addresses, telephone numbers, business name and job role
How we get your data and why
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Instruction for us to provide a service
- When an applicant applies for a new role with us
- When a new member of staff joins the company
We also receive personal information indirectly, from the following sources in the following scenarios:
- Mailchimp
- Website visitors
We use the information that you have given us in order to set up a new customer on our invoicing system, enrol a new employee or evaluate a potential new employee.
Sharing and processing your data
We may share the information we collect with our accountant, the HMRC and pension providers.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on
for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting mail@surveyhub.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.
How long we retain your data
Your information is securely stored in the cloud, on our internal server and on our computers. We keep your personal information for 3 years. We will dispose your information by shredding any hardcopies or perinatally deleting any digital data we hold on our systems.
What rights you have over your data
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
- You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us by email at mail@surveyhub.co.uk, or by calling our head office on 0115 7141123 or alternatively writing to 34 Regent Street, Nottingham, NG1 5BT if you wish to make a request.
Contacting us about your data
If you have any concerns about our use of your personal information, you can make a complaint to us at by email at mail@surveyhub.co.uk, or by writing to 34 Regent Street, Nottingham, NG1 5BT.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
